Oh, and to register a complaint, I have to go to your website and “fill out a form.” I would expect to be contacted by a customer service rep directly after this poor service. I am reconsidering United as my preferred airline. Though she was very nice and efficient (after 50 minutes on hold) she was not authorized to do anything to bring me back as a customer. Now on hold to talk to a supervisor because the representative is not authorized to do anything other than change seats and give us a refund of our bundle. A simple e-mail or text would suffice to let me know to work this issue, but no, you just separate us without a word! Then, spent 50 minutes on hold to change seats way back in economy and had to ask to get economy plus bundle refunded. This is unacceptable and too easy to remedy. Went to check in and saw my wife and I were separated by 12 rows AND on opposite sides of the 787, without any notification. Not sure why your app does not notify of changes to seats we’ve booked for months. If you have to fly, United Airlines is the only way to go!! Negative, into not only a tolerable experience, but actually a positive experience!! Trust me when I say, if I get to choose who I fly with, it will only be with United Airlines!! They truly are the friendly skies and folks like Rick Clifton go out of their way to make it so!! I can’t say enough how happy we are to have met Rick Clifton, as he turn a cancelled flight experience, which could have been a major Rick truly went out of his way to make sure we were taken care of!! I am so thankful to him and to United Airlines!! We don’t fly very often and only flew on Alaskan Airlines due to the cruise line booked this flight and we had no choice. He not only helped us get checked in and made sure our luggage got transferred, but about two hours later Rick came and found us, as we were spending the night at the terminal loading gate A11 area and gave us our boarding passes. We were surely set up for a bad experience! But, then we met United Airlines person Rick Clifton. We did not know where to go, much less how to get checked in. Alaska Airlines had cancelled our flight and rebooked us with United Airlines on flight 529. Rick Clifton, the United Airlines gate person at gate A11 at the Seattle Washington airport, was spectacular in his service to us.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |